A non-refundable deposit of 30% of the full cost of the holiday is payable when booking. A booking will only be confirmed by us once we have received a deposit. We will send a booking confirmation by e-mail (or post) upon receipt of this deposit. The balance of the cost of the holiday is due 8 weeks before you arrive. We will send a reminder by email (or post) a few days prior to this. Non-payment of the balance by the due date shall be construed as a cancellation of the contract by you. No further reminders will be sent. At this point we will open up the availability and seek to re-let the cottage.

If you are booking within 8 weeks of the start of your holiday the whole cost is payable at the time of booking.

If you need to cancel your booking please let us know as soon as possible by phone or email

• The deposit is non-refundable
• Cancellation by you before the balance due date. No further payment will be due. 
• Cancellation by you after you have paid your balance. We will attempt to re-let the cottage and refund you. The amount refunded to you will depend on the price that we have been able to re-let the cottage for. The maximum refund will be equivalent to the balance that you have paid. If we cannot re-let the cottage no refund will be made.
• Cancellation by us for reasons beyond our control, excluding Government enforced closure in a pandemic such as Covid-19. We will refund to you the total amount that you have paid including the deposit. Our liability to you would not extend beyond this refund and you would have no further claim against us.
• Cancellation by us due to Government enforced closure in a pandemic such as Covid-19. You will be given the opportunity to postpone your stay. You may select any available date in any of our three cottages up to 18 months from the date of your original booking. Any payments that you have made will be used as credit towards this. 

We strongly recommend that you take out travel insurance to protect yourselves against our cancellation policy.

Arrival time - We clean the cottages ourselves. To make sure they are spotless and to carry out any maintenance, the earliest your cottage will be ready is 4pm. Please let us know if you plan to arrive significantly later or get held up en route. 

Departure time - You must vacate the cottage prompty by 10am on the morning of your departure.

We do not accept responsibility for injury to persons or loss/damage to possessions unless caused by proven negligent act or omission by ourselves, our employees or contractors whilst acting in the course of their employment. This includes loss or damage to vehicles and their contents in our car private car park area.

Dogs are very welcome to stay in the cottages* under the following conditions. 

• You will let us know of any dog(s) that you intend to bring at the time of booking
• Maximum of 2 dogs allowed per cottage. There is a small additional charge for each dog per stay
• The dog(s) must be well behaved and house trained
• The dog(s) must not be left alone in the cottage or patio areas
• You will bring dog bed(s) and bedding
• The dog(s) are kept off the sofas and beds
• Any fouling in the cottage grounds is cleaned up
• You will be liable for any damage caused to the cottage by your dog(s)

*From 2024 onwards Squirrel cottage will become our dog free cottage